Our policy lasts 7-10 days. If 7-10 days have gone by since your purchase, unfortunately we can’t offer you a refund only an exchange or store credit 

If you return the items after 7-10 business days, each order is subject to a $50 restocking fee. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 

• Gift cards 
• All Helmets 
• Horse care products such as fly spray etc.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at equestrianfashionoutfitters@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded, a store credit will be issued. 

Exchanges (if applicable) 
We only exchange items if they are defective, the wrong size or damaged. If you need to exchange, send us an email at equestrianfashionoutfitters@gmail.com and send your item to:

Equestrian Fashion Outfitters, 265 Queensville side road, Holland Landing ON L9N0E9, Canada. 


Shipping 
To return your product, you should mail your product to:

Equestrian Fashion Outfitters, 265 Queensville Side Road E, Holland Landing ON L9N0E9, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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To the fullest extent permitted by law, these Terms and Conditions shall be governed by the laws of the Province of Ontario and federal laws of Canada, and you agree to submit to the non-exclusive jurisdiction of the courts of thereof.  You agree that any claim or cause of action arising out of or related to your use of the Site must be filed within one year after such claim or cause of action arose. If any provision of these Terms and Conditions shall be found to be void or unenforceable, the other provisions shall still remain in full force and effect. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

How You Can Contact Us

 If you have any questions, comments or complaints about the Site or any of our services, please contact us at: 905-830-1588 or  equestrianfashionoutfitters@gmail.com