Shipping, Returns & Exchanges Policy

DELIVERY & SHIPPING INFORMATION

Shipments within Canada:

All orders will be processed and shipped within 3 - 5 business days.

All orders under $150.00 will incur a flat shipping fee of $15.00.

All orders over $150.00 will not be charged a fee for shipping in Canada.

Equestrian Factory Outlet Canada reserves the right to choose the best option for your shipment including which carrier company to use.

Shipments outside Canada:

For all other countries shipping charges will be determined at time of the order.

Shipments to other countries may incur certain fees upon arrival for Additional Shipping Fees customs, import duties and local taxes. All of these charges are the sole responsibility of the receiving party.

Equestrian Factory Outlet Canada reserves the right to choose the best option for your shipment including which carrier company to use. 

International shipments will be delivered within approx. 1-3 weeks. These are APPROXIMATE TIMES - Equestrian Factory Outlet has no way of gauranteeing a shipping date and we cannot control how long customs keeps your package. 

Out of Stock & Back Orders:

In the unlikely event a product is back ordered, the customer will be contacted with estimated arrival date of shipment.

In the unlikely event a product is not in stock or sold out, we will notify the customer with all available options as soon as possible.

DISCLAIMER:

Please note that under certain circumstances such as Severe Weather Events. Or Labour Disruptions Delivery times may be adversely affected.  Equestrian Factory Outlet Canada cannot be held responsible for disruptive events beyond our control which can delay shipments and result in longer delivery times.

All Shipping arrival dates are aproximate. During high volume order times, such as Christmas, we cannot gaurantee an order to arrive before a certain date. 


 

                     Online Returns and Exchanges Policy

 

PLEASE REMEMBER TO ALWAYS KEEP YOUR RECEIPT

 

We are happy to make exchanges and credits on account provided that the item has not been used or damaged, or otherwise altered from its original condition. Equestrianfactoryoutlet.com does not give refunds.  Please return your merchandise in its original condition, with a copy of the sales invoice, within 30 days after the purchase date for exchange or store credit excluding any shipping expenses.  Items cannot be returned past the 30 days of purchase date. 

 

Apparel must have all original tags attached.  All original boxes and packaging must be un-damaged and free of shipping labels.  Please package all returned items appropriately for shipping. 

 

For your convenience we suggest using return ground mail to return items back to our warehouse. Please ship with tracking option and value insurance.  We cannot accept responsibility for returned parcels which are undelivered.  Please retain all shipping documents, as you may require them in the event of a claim with the carrier.

 

All return shipping charges are the responsibility of the customer.  Any return shipment marked “Freight Collect” will not be accepted.  All shipping charges are not refundable.

Please enclose a copy of the sales invoice along with a brief explanation of the reason for return or exchange with your returned items.

Please ensure that all returned items are properly packaged to avoid damage during the shipping process.

 

Return Address for the warehouse:

Equestrian Factory Outlet Canada Inc.

265 Queensville Sideroad

Holland Landing, Ontario

L9N 0E9

Phone:  905-830-1588

Email info@equestrianfactoryoutlet.com

 

 

We dedicate our time to ensure a pleasant and enjoyable online shopping experience!


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